Shipping

All orders are processed in Napa, CA and title transfers to buyer in Napa, CA. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Therefore at our discretion orders may be held in our cellar until weather conditions are deemed favorable. Please note that at the time you authorize Pensman to release your order to the third-party shipping company, the wine becomes your responsibility. Pensman is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment.

All wines are sold in Napa County, California and title passes to the buyer in Napa County, California. Pensman makes no representations as to the legal rights of anyone to ship or import wines into any state outside of California. The buyer is solely responsible for shipment of wines. By placing an order, you are authorizing Pensman to share any details you provide about billing and shipping addresses to a third-party shipping company that may act on your behalf to engage a common carrier to deliver the items in your order.

Due to changing direct-shipping laws and regulations, Pensman cannot be held responsible for advising you of your rights to import wine into your state prior to you placing your order. Pensman will, as a courtesy, coordinate shipping details with a third-party shipping company on behalf of the buyer, as specified by the buyer, provided that Pensman in its sole discretion believes that aiding in such will not subject Pensman to the risk of any sort of legal action or other harm. Please contact Pensman at pensman@pensmanestate.com with any questions or concerns you may have regarding our shipping policies.

Pensman will notify you by email when your wines are ready to be released to the third-party shipping company. Generally, we will attempt to do so shortly after your order is placed. However, please be aware that your order may be delayed for long periods of time until ideal weather and shipping conditions arise to protect your wines. You will be given the opportunity to coordinate the proper shipping address at that time.

Returns

Pensman strives to provide its customers with the highest quality products and service. Your satisfaction is our first priority. If, for any reason, you are dissatisfied with your order, please contact us within 7 days of the date of your order for customer care assistance.

For fastest results, contact us by emailing at pensman@pensmanestate.com.

All wine sold by us is maintained at optimum conditions. We consider wine to be out of our control once it has been released at your direction to the third-party shipping company and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been released at your direction, the wine becomes your responsibility. Pensman is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer’s storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the customer’s care.